Scott is one of our favorite agents, even though he hardly writes any business with us. You know who you are, Scott. You know who you are.
He came to Patty in our office with a problem. He has a mean client. Let’s call him Mr. Mean. Mr. Mean paid his quarterly premium on the last possible day, but for whatever reason, was 12 dollars short. Nobody knows why, and we’re not asking Mr. Mean.
Subsequent premium notices were ignored-probably torn to shreds and littered-because Mr. Mean knew he’d paid the darn thing, and this “Banner” company should leave him alone. Banner lapsed the policy and we got involved.
We offered to send in 12 crisp one-dollar bills (and some quarters for interest)-knowing, of course, that we couldn’t; Banner insisted that the policy owner call in…..and that, friends, is precisely what NOBODY wanted to have happen, because he is mean.
We found a friend in Policy Service who fixed it all-reversed the disbursement, reactivated the policy, and refused our cash-and Mr. Mean never, ever knew……Thank you, Banner. You are good to us. Especially you, Kris.